Return | Craft Sportswear

RETURNS, EXCHANGES & CLAIMS

REGISTER YOUR RETURN
We hope you’re happy with your purchase from Craft. However, if something isn’t quite right, you of course have the right to return your order within 30 days of receipt for a full refund.

Enter your order number and email address to start your return. Once the registration is complete, you’ll receive a confirmation email.

Is the login form not showing? Click here.

How do I make a return?
To start the return process, enter the email address used for the purchase and your order number, which can be found in your order confirmation. Follow the steps by selecting RETURN, choosing which products you wish to return, which shipping carrier you’d like to use, and whether you prefer to return with a QR code or by printing a return label. You’ll then receive an email with the details of your selected return option.
How do I make an exchange?
To make an exchange, enter the email address used for the purchase and your order number, which can be found in your order confirmation. Follow the steps by selecting EXCHANGE, then choose the product(s) and the size or color you wish to exchange for. If the desired size or color is not available, it means the item is out of stock. If you prefer to return the item for a refund instead, please go back and select “return.”
How do I make a claim?
To start a claim, enter the email address used for the purchase and your order number, which can be found in your order confirmation. Follow the steps by selecting CLAIM, the product you wish to report, and the reason for your claim. Choose your preferred shipping carrier and whether to return with a QR code or a printed return label. You’ll find more information about claims further down this page.
How long do I have to return an item?
You have 30 days from the date you receive your package to return your item. The item must be unused and in its original packaging, including any accessories that came with it.
Does it cost anything to return an item?
No, returns are completely free of charge. We cover the return shipping cost — this also applies to exchanges.
Can I exchange for another size or color?
Yes, exchanges are possible. Select “exchange” in the return portal and specify your desired size or color. We’ll send the new item as soon as we’ve received your return.
Refunds
· If you chose invoice as your payment method and return part of your order, you’ll receive an updated invoice once your return has been processed. If you return your entire order, the invoice will be canceled.
· If you paid by card or bank transfer, the refund will be made to the account used at the time of purchase.
When will I receive my refund?
As soon as we have received and approved your return, we’ll issue a refund to the same payment method used for the purchase. This usually takes 5–7 business days.

We accept returns if:

· The product has not been used or washed and is returned complete, in its original undamaged packaging with all tags attached. · For underwear purchases, the seal (the plastic packaging) must not be broken for the return to be accepted. · Unless otherwise stated, you may try on our products to check the fit — but they must not be used. · You have kept the proof of postage in case the return is lost in transit. · To enable a possible return, you must be able to provide proof of purchase. Craft therefore recommends keeping your order confirmation and payment reference as proof of purchase. · From November 15, we offer an extended return period until January 15.

Information about claims

· If an item you purchased is defective, Craft follows the applicable consumer protection laws. Only manufacturing or material defects are covered under the right to claim. Defects caused by normal wear and tear are not covered. If you’re not satisfied due to obvious material or manufacturing defects, including damages that occurred during transport, please inform us as soon as possible. · Craft reserves the right to first repair the defect, secondly replace the product, and lastly issue a refund. To enable a claim, you must be able to provide proof of purchase. Craft therefore recommends keeping your order confirmation and payment reference as proof of purchase. · Once we have received and approved the item, we’ll decide on the appropriate action. In the case of a refund, the amount will be reimbursed to the same payment method used at purchase. Of course, we will cover the shipping costs for any approved claim.